HelpDesk OSP 1.4

Issue tracking and user support with a tool that connects Outlook to SharePoint or Office Live Workspace

With HelpDesk OSP e-mails are converted into SharePoint list items. Use any templates for SharePoint or Office Live and customize them to suit your organization's needs. Outlook folders can be monitored for conversion into different lists.

This helpdesk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities.

Global Setting - one user can configure for all.

Integrated, powerful statistics application, OLAP Reporting Tool.

HelpDesk for Outlook and SharePoint

One year of support and free upgrades included in the purchase price of HelpDesk OSP. The product is available for ten European languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations.