I am trying to set up a public folder help desk of sorts for non-technical users. What I would like to do is have incoming email to a mail enabled public folder converted to a custom form in the public folder automatically, even if the custom form will result in blank properties.
What all would I need to do to set this up? Any help would be appreciated very much! Thank you.
I have Microsoft Small Business Server 2003 with Exchange. Preferably I would like to write a script that can do this for all users automatically so they see the custom form.
1. A COM Add-In that will be installed on every user's PC. This add-in
will detect when an outgoing message is addressed to that public folder and
change the message class of the default IPM.Note form to whatever your
custom form is. This form will need to be published to your Organization
Forms Library.
2. An Exchange Event Sink published to that specific Public Folder. The
code in the sink will convert all delivered messages to your custom form.
Let me know if you have any more questions.
--
Eric Legault [MVP - Outlook]
MCDBA, MCTS (Messaging & Collaboration, SharePoint Infrastructure, MOSS 2007
& WSS 3.0 Application Development)
Collaborative Innovations
-> Try Picture Attachments Wizard For Microsoft Outlook <-
Web: http://www.collaborativeinnovations.ca
Blog: http://blogs.officezealot.com/legault
"Logan" <logan@ss-it.com> wrote in message
news:uKYLyQEsIHA.6096@TK2MSFTNGP06.phx.gbl...
> Hello everyone!
>
> I am trying to set up a public folder help desk of sorts for non-technical
> users. What I would like to do is have incoming email to a mail enabled
> public folder converted to a custom form in the public folder
> automatically, even if the custom form will result in blank properties.
>
> What all would I need to do to set this up? Any help would be appreciated
> very much! Thank you.
>
> I have Microsoft Small Business Server 2003 with Exchange. Preferably I
> would like to write a script that can do this for all users automatically
> so they see the custom form.
>
> What is the best way to go about this?
>
> Thanks ahead of time for any help.
The first approach won't necessarily work as we will also have emails coming from an outside source (i.e. customers).
The second approach I do not have much experience in, but I'm glad I have something to look into. Before, I didn't necessarily know where to begin looking for a solution like that.
How difficult would the Exchange Event Sink be to implement? Is there anything I should know about (Advantages, disadvantages)?
Event Sinks require a pretty steep learning curve. The slightest misstep in
development or configuration and the solution is likely to not work at all.
That said, it's worth exploring because of the sheer power and possibilities
(installed on one server, runs 24/7 is a main advantage). That's also why
many Exchange admins are loathe to permit them in their environments - badly
written sinks can affect Exchange performance to a degree.
--
Eric Legault [MVP - Outlook]
MCDBA, MCTS (Messaging & Collaboration, SharePoint Infrastructure, MOSS 2007
& WSS 3.0 Application Development)
Collaborative Innovations
-> Try Picture Attachments Wizard For Microsoft Outlook <-
Web: http://www.collaborativeinnovations.ca
Blog: http://blogs.officezealot.com/legault
"Logan" <logan@ss-it.com> wrote in message
news:#2equqRsIHA.1436@TK2MSFTNGP05.phx.gbl...
> elegaultZZZ,
>
> Thanks so much for the reply.
>
> The first approach won't necessarily work as we will also have emails
> coming from an outside source (i.e. customers).
>
> The second approach I do not have much experience in, but I'm glad I have
> something to look into. Before, I didn't necessarily know where to begin
> looking for a solution like that.
>
> How difficult would the Exchange Event Sink be to implement? Is there
> anything I should know about (Advantages, disadvantages)?
"Logan" <logan@ss-it.com> wrote in message
news:%232equqRsIHA.1436@TK2MSFTNGP05.phx.gbl...
> elegaultZZZ,
>
> Thanks so much for the reply.
>
> The first approach won't necessarily work as we will also have emails
> coming from an outside source (i.e. customers).
>
> The second approach I do not have much experience in, but I'm glad I have
> something to look into. Before, I didn't necessarily know where to begin
> looking for a solution like that.
>
> How difficult would the Exchange Event Sink be to implement? Is there
> anything I should know about (Advantages, disadvantages)?
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Help! Convert Incoming Mail to Custom Format
