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Outlook 2003 "needs to close"

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Outlook 2003 "needs to close" [message #1715] Mon, 03 July 2006 18:44 Go to next message
Gary Sawyer
Messages: 3
Registered: July 2006
Junior Member
Hi,

On my laptop (hp), Outlook 2003 generally works, but about once a day
(sometimes more), I get an error dialog that says that Outlook has
encountered a problem and needs to close. Which it does. I don't recall
this happening with earlier versions of Outlook. On other computers that I
use (desktops), I also see the problem, but MUCH less often -- maybe once a
month.

Any ideas?

TIA,
Gary.
RE: Outlook 2003 "needs to close" [message #1897] Wed, 05 July 2006 21:35 Go to previous messageGo to next message
Melius
Messages: 1
Registered: July 2006
Junior Member
I'm having the same problem EVERY time I close Outlook. Works fine otherwise
but everytime I close it I get the message

"K. Orland" wrote:

> Hi Gary,
> Are there any error messages or numbers? Anything listed in your application
> event viewer? Any prompt to send the error message to Microsoft?
> --
> Kathleen Orland
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "Gary Sawyer" wrote:
>
> > Hi,
> >
> > On my laptop (hp), Outlook 2003 generally works, but about once a day
> > (sometimes more), I get an error dialog that says that Outlook has
> > encountered a problem and needs to close. Which it does. I don't recall
> > this happening with earlier versions of Outlook. On other computers that I
> > use (desktops), I also see the problem, but MUCH less often -- maybe once a
> > month.
> >
> > Any ideas?
> >
> > TIA,
> > Gary.
> >
> >
> >
Re: Outlook 2003 "needs to close" [message #6893] Mon, 24 July 2006 17:20 Go to previous message
Gary Sawyer
Messages: 3
Registered: July 2006
Junior Member
Hi Kathleen,

Your response reminded me about the Windows event viewer. I recorded the
events that occurred when Outlook closed, and learned that each error
occurred in the same DLL -- vlsp.dll. A little more investigation revealed
that the DLL was part of Fournelle Venturi, which I had installed when I
first got this laptop. Venturi was supplied by Verizon as part of my
Internet-access-via-cellular-phone package. Since I no longer use that
package, I removed Venturi. It's now been over 10 days since my last
Outlook-needs-to-close problem.

Thank you for your help.

Best regards,
Gary.

"Melius" <Melius@discussions.microsoft.com> wrote in message
news:634E17F6-4E4F-41FF-92DE-1F4B7823B663@microsoft.com...
> I'm having the same problem EVERY time I close Outlook. Works fine
> otherwise
> but everytime I close it I get the message
>
> "K. Orland" wrote:
>
>> Hi Gary,
>> Are there any error messages or numbers? Anything listed in your
>> application
>> event viewer? Any prompt to send the error message to Microsoft?
>> --
>> Kathleen Orland
>> Outlook Tips: http://www.outlook-tips.net/
>> http://www.howto-outlook.com/
>>
>>
>>
>> "Gary Sawyer" wrote:
>>
>> > Hi,
>> >
>> > On my laptop (hp), Outlook 2003 generally works, but about once a day
>> > (sometimes more), I get an error dialog that says that Outlook has
>> > encountered a problem and needs to close. Which it does. I don't
>> > recall
>> > this happening with earlier versions of Outlook. On other computers
>> > that I
>> > use (desktops), I also see the problem, but MUCH less often -- maybe
>> > once a
>> > month.
>> >
>> > Any ideas?
>> >
>> > TIA,
>> > Gary.
>> >
>> >
>> >
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