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message was received blank, the content disappeared [message #254697] Wed, 19 December 2007 14:26 Go to next message
Jack
Messages: 158
Registered: August 2006
Senior Member
(I posted this on Exchange group, but I feel it may be useful to post
on this Outlook group as well)

Dear all,

Here is the weird situation-


Users A, B and C are all from the same company, one of my clients.
This morning, A sent an email to both B and C - B received it okay,
but C received it with a blank message body.
Both B and C are laptop users using Outlook 2003 cache mode, they
were
both out of the office at the moment.
I used OWA to check all 3 users mailboxes
- A did send the message with something in the content
- B did receive the message with the correct content
- C did receive the message, BUT the content is blank


C used to mention that he configured his Outlook 2003 as "Download
headers only", because he always works with a very slow internet
connection and this setting gives effeciency. Maybe this setting is
the culprit? Well, i am not sure, it is only a setting within
Outlook,
not Exchange though.
(Tools | Options | Mail Setup | Send/Receive | Edit | "Download
headers only")


The server is Exchange 2003 SP2.


The same problem happened to C a few times in the past. It was even
much stranger a few weeks ago -
User A sent an email to C in the morning, C saw the content in
preview
pane. But the message content became blank when C opened it up in the
noon.


Any thoughts?
I am Really curious on the answer behind this mistery.


Thanks a lot


jack
Re: message was received blank, the content disappeared [message #254802] Wed, 19 December 2007 21:19 Go to previous message
Jack
Messages: 158
Registered: August 2006
Senior Member
On Dec 19, 5:32 pm, "Diane Poremsky" <outlook...@msn.com> wrote:
> what antivirus does C have installed and is it scanning email?
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks?http://www.outlook-tips.net/beginner/
> Outlook 2007:http://www.slipstick.com/outlook/ol2007/
>
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>
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>
> "Jack" <j...@techexpress.ca> wrote in message
>
> news:66b4055d-77b7-4c01-91f5-eb071000dd08@e6g2000prf.googlegroups.com...
>
>
>
> > (I posted this on Exchange group, but I feel it may be useful to post
> > on this Outlook group as well)
>
> > Dear all,
>
> > Here is the weird situation-
>
> > Users A, B and C are all from the same company, one of my clients.
> > This morning, A sent an email to both B and C - B received it okay,
> > but C received it with a blank message body.
> > Both B and C are laptop users using Outlook 2003 cache mode, they
> > were
> > both out of the office at the moment.
> > I used OWA to check all 3 users mailboxes
> > - A did send the message with something in the content
> > - B did receive the message with the correct content
> > - C did receive the message, BUT the content is blank
>
> > C used to mention that he configured his Outlook 2003 as "Download
> > headers only", because he always works with a very slow internet
> > connection and this setting gives effeciency. Maybe this setting is
> > the culprit? Well, i am not sure, it is only a setting within
> > Outlook,
> > not Exchange though.
> > (Tools | Options | Mail Setup | Send/Receive | Edit | "Download
> > headers only")
>
> > The server is Exchange 2003 SP2.
>
> > The same problem happened to C a few times in the past. It was even
> > much stranger a few weeks ago -
> > User A sent an email to C in the morning, C saw the content in
> > preview
> > pane. But the message content became blank when C opened it up in the
> > noon.
>
> > Any thoughts?
> > I am Really curious on the answer behind this mistery.
>
> > Thanks a lot
>
> > jack- Hide quoted text -
>
> - Show quoted text -

Thanks Diane.
I thought about this as well, but hesitate to believe it is related.
The Antivirus is Trend Micro Client/Server/Messaging Suite for SMB.
The emails are scanned on Exchange server. On the client side, only
files are scanned, not emails.

jack
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