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Outlook 2007 crashes when replying, sending a new, or opening emai [message #320524] Tue, 17 June 2008 12:04 Go to next message
dan
Messages: 215
Registered: July 2006
Senior Member
I'm running XP and just installed Office 2007. I have Adobe Reader 8.1.2
(not 6 or 7 that have encountered problems). I checked my addins and here's
what I have listed:
Microsoft Exchange Unified Messaging
Microsoft Office SharePoint Server Colleague Import Add-in
Microsoft Outlook Mobile Service
Microsoft VBA for Outlook Addin

(Inactive) Microsoft Access Outlook Add-in for Data Collection and Publishing

I'm able to do anything in calender and contacts, but in email if I double
click on an email to view in full pane it crashes (event ID 1000). If I
click on New to compose a new email it crashes (event ID 1000). If I try to
reply to an email, it crashes (event ID 1000).

I've uninstalled and reinstalled multiple times. I've also run Office
update and have installed all available updates.

Any ideas?
Re: Outlook 2007 crashes when replying, sending a new, or opening emai [message #320551] Tue, 17 June 2008 13:50 Go to previous messageGo to next message
newsgroups_DELETE_
Messages: 18357
Registered: July 2006
Senior Member
Does it work in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Dan" <Dan@discussions.microsoft.com> wrote in message
news:929DF7D4-8271-4670-93DE-30ABBED656CE@microsoft.com...
> I'm running XP and just installed Office 2007. I have Adobe Reader 8.1.2
> (not 6 or 7 that have encountered problems). I checked my addins and
> here's
> what I have listed:
> Microsoft Exchange Unified Messaging
> Microsoft Office SharePoint Server Colleague Import Add-in
> Microsoft Outlook Mobile Service
> Microsoft VBA for Outlook Addin
>
> (Inactive) Microsoft Access Outlook Add-in for Data Collection and
> Publishing
>
> I'm able to do anything in calender and contacts, but in email if I double
> click on an email to view in full pane it crashes (event ID 1000). If I
> click on New to compose a new email it crashes (event ID 1000). If I try
> to
> reply to an email, it crashes (event ID 1000).
>
> I've uninstalled and reinstalled multiple times. I've also run Office
> update and have installed all available updates.
>
> Any ideas?
Re: Outlook 2007 crashes when replying, sending a new, or opening [message #320693] Wed, 18 June 2008 05:07 Go to previous messageGo to next message
dan
Messages: 215
Registered: July 2006
Senior Member
I went so far as to rename the %USERPROFILE%\Application
> Data\Microsoft\Outlook folder to OulookOld and created a new, empty Outlook folder. I then reopened Outlook and allowed it to repopulate the folder with all files.

Same behavior...

Any more ideas? Thanks!

Dan

"Diane Poremsky {MVP}" wrote:

> have you deleted any of the files in %USERPROFILE%\Application
> Data\Microsoft\Outlook (windows xp) - specifically *.srs or outcmd.dat?
> Tried a new profile?
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-request@lists.outlooktips.net
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
> Subscribe to Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> ** Please include your Outlook version, Account type, and Windows Version
> when requesting assistance **
>
>
>
>
> "Dan" <Dan@discussions.microsoft.com> wrote in message
> news:929DF7D4-8271-4670-93DE-30ABBED656CE@microsoft.com...
> > I'm running XP and just installed Office 2007. I have Adobe Reader 8.1.2
> > (not 6 or 7 that have encountered problems). I checked my addins and
> > here's
> > what I have listed:
> > Microsoft Exchange Unified Messaging
> > Microsoft Office SharePoint Server Colleague Import Add-in
> > Microsoft Outlook Mobile Service
> > Microsoft VBA for Outlook Addin
> >
> > (Inactive) Microsoft Access Outlook Add-in for Data Collection and
> > Publishing
> >
> > I'm able to do anything in calender and contacts, but in email if I double
> > click on an email to view in full pane it crashes (event ID 1000). If I
> > click on New to compose a new email it crashes (event ID 1000). If I try
> > to
> > reply to an email, it crashes (event ID 1000).
> >
> > I've uninstalled and reinstalled multiple times. I've also run Office
> > update and have installed all available updates.
> >
> > Any ideas?
>
Re: Outlook 2007 crashes when replying, sending a new, or opening [message #320694] Wed, 18 June 2008 05:08 Go to previous messageGo to next message
dan
Messages: 215
Registered: July 2006
Senior Member
In case it helps, here is the contents of the Event 1000 log:

Faulting application outlook.exe, version 12.0.6300.5000, stamp 4760725d,
faulting module outlook.exe, version 12.0.6300.5000, stamp 4760725d, debug?
0, fault address 0x001a78ee.



"Roady [MVP]" wrote:

> Does it work in Outlook Safe Mode?
> Start-> Run; outlook.exe /safe
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Dan" <Dan@discussions.microsoft.com> wrote in message
> news:929DF7D4-8271-4670-93DE-30ABBED656CE@microsoft.com...
> > I'm running XP and just installed Office 2007. I have Adobe Reader 8.1.2
> > (not 6 or 7 that have encountered problems). I checked my addins and
> > here's
> > what I have listed:
> > Microsoft Exchange Unified Messaging
> > Microsoft Office SharePoint Server Colleague Import Add-in
> > Microsoft Outlook Mobile Service
> > Microsoft VBA for Outlook Addin
> >
> > (Inactive) Microsoft Access Outlook Add-in for Data Collection and
> > Publishing
> >
> > I'm able to do anything in calender and contacts, but in email if I double
> > click on an email to view in full pane it crashes (event ID 1000). If I
> > click on New to compose a new email it crashes (event ID 1000). If I try
> > to
> > reply to an email, it crashes (event ID 1000).
> >
> > I've uninstalled and reinstalled multiple times. I've also run Office
> > update and have installed all available updates.
> >
> > Any ideas?
>
Re: Outlook 2007 crashes when replying, sending a new, or opening [message #320697] Wed, 18 June 2008 05:20 Go to previous messageGo to next message
outlookmvp
Messages: 14613
Registered: June 2006
Senior Member
Did you try a new profile?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
dailytips-subscribe-request@lists.outlooktips.net

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **




"Dan" <Dan@discussions.microsoft.com> wrote in message
news:42596281-B5F9-463F-AD83-5927570CD4BA@microsoft.com...
> I went so far as to rename the %USERPROFILE%\Application
>> Data\Microsoft\Outlook folder to OulookOld and created a new, empty
>> Outlook folder. I then reopened Outlook and allowed it to repopulate the
>> folder with all files.
>
> Same behavior...
>
> Any more ideas? Thanks!
>
> Dan
>
> "Diane Poremsky {MVP}" wrote:
>
>> have you deleted any of the files in %USERPROFILE%\Application
>> Data\Microsoft\Outlook (windows xp) - specifically *.srs or outcmd.dat?
>> Tried a new profile?
>>
>> --
>> Diane Poremsky [MVP - Outlook]
>> Author, Teach Yourself Outlook 2003 in 24 Hours
>> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
>> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>>
>> Outlook Tips by email:
>> dailytips-subscribe-request@lists.outlooktips.net
>>
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> Subscribe to Exchange Messaging Outlook newsletter:
>> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>>
>> ** Please include your Outlook version, Account type, and Windows Version
>> when requesting assistance **
>>
>>
>>
>>
>> "Dan" <Dan@discussions.microsoft.com> wrote in message
>> news:929DF7D4-8271-4670-93DE-30ABBED656CE@microsoft.com...
>> > I'm running XP and just installed Office 2007. I have Adobe Reader
>> > 8.1.2
>> > (not 6 or 7 that have encountered problems). I checked my addins and
>> > here's
>> > what I have listed:
>> > Microsoft Exchange Unified Messaging
>> > Microsoft Office SharePoint Server Colleague Import Add-in
>> > Microsoft Outlook Mobile Service
>> > Microsoft VBA for Outlook Addin
>> >
>> > (Inactive) Microsoft Access Outlook Add-in for Data Collection and
>> > Publishing
>> >
>> > I'm able to do anything in calender and contacts, but in email if I
>> > double
>> > click on an email to view in full pane it crashes (event ID 1000). If
>> > I
>> > click on New to compose a new email it crashes (event ID 1000). If I
>> > try
>> > to
>> > reply to an email, it crashes (event ID 1000).
>> >
>> > I've uninstalled and reinstalled multiple times. I've also run Office
>> > update and have installed all available updates.
>> >
>> > Any ideas?
>>
Re: Outlook 2007 crashes when replying, sending a new, or opening [message #320704] Wed, 18 June 2008 05:46 Go to previous messageGo to next message
dan
Messages: 215
Registered: July 2006
Senior Member
yes, I just created a new profile, set it as the default, opened Outlook in
that profile, and the same results.

The only difference so far has been when operating in Safe mode (as
suggested by Roady). Does this offer any insight?

Thanks!

Dan

"Diane Poremsky {MVP}" wrote:

> Did you try a new profile?
>
> --
> Diane Poremsky [MVP - Outlook]
> Author, Teach Yourself Outlook 2003 in 24 Hours
> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>
> Outlook Tips by email:
> dailytips-subscribe-request@lists.outlooktips.net
>
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
> Subscribe to Exchange Messaging Outlook newsletter:
> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
>
> ** Please include your Outlook version, Account type, and Windows Version
> when requesting assistance **
>
>
>
>
> "Dan" <Dan@discussions.microsoft.com> wrote in message
> news:42596281-B5F9-463F-AD83-5927570CD4BA@microsoft.com...
> > I went so far as to rename the %USERPROFILE%\Application
> >> Data\Microsoft\Outlook folder to OulookOld and created a new, empty
> >> Outlook folder. I then reopened Outlook and allowed it to repopulate the
> >> folder with all files.
> >
> > Same behavior...
> >
> > Any more ideas? Thanks!
> >
> > Dan
> >
> > "Diane Poremsky {MVP}" wrote:
> >
> >> have you deleted any of the files in %USERPROFILE%\Application
> >> Data\Microsoft\Outlook (windows xp) - specifically *.srs or outcmd.dat?
> >> Tried a new profile?
> >>
> >> --
> >> Diane Poremsky [MVP - Outlook]
> >> Author, Teach Yourself Outlook 2003 in 24 Hours
> >> Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
> >> Outlook 2007: http://www.slipstick.com/outlook/ol2007/
> >>
> >> Outlook Tips by email:
> >> dailytips-subscribe-request@lists.outlooktips.net
> >>
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >> Subscribe to Exchange Messaging Outlook newsletter:
> >> EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM
> >>
> >> ** Please include your Outlook version, Account type, and Windows Version
> >> when requesting assistance **
> >>
> >>
> >>
> >>
> >> "Dan" <Dan@discussions.microsoft.com> wrote in message
> >> news:929DF7D4-8271-4670-93DE-30ABBED656CE@microsoft.com...
> >> > I'm running XP and just installed Office 2007. I have Adobe Reader
> >> > 8.1.2
> >> > (not 6 or 7 that have encountered problems). I checked my addins and
> >> > here's
> >> > what I have listed:
> >> > Microsoft Exchange Unified Messaging
> >> > Microsoft Office SharePoint Server Colleague Import Add-in
> >> > Microsoft Outlook Mobile Service
> >> > Microsoft VBA for Outlook Addin
> >> >
> >> > (Inactive) Microsoft Access Outlook Add-in for Data Collection and
> >> > Publishing
> >> >
> >> > I'm able to do anything in calender and contacts, but in email if I
> >> > double
> >> > click on an email to view in full pane it crashes (event ID 1000). If
> >> > I
> >> > click on New to compose a new email it crashes (event ID 1000). If I
> >> > try
> >> > to
> >> > reply to an email, it crashes (event ID 1000).
> >> >
> >> > I've uninstalled and reinstalled multiple times. I've also run Office
> >> > update and have installed all available updates.
> >> >
> >> > Any ideas?
> >>
Re: Outlook 2007 crashes when replying, sending a new, or opening [message #321008] Thu, 19 June 2008 03:42 Go to previous message
newsgroups_DELETE_
Messages: 18357
Registered: July 2006
Senior Member
It means that your issue is most likely caused by a faulty addin or a
corrupt setting (most likely in either outcmd.dat or extend.dat).
See http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Dan" <Dan@discussions.microsoft.com> wrote in message
news:D1F8ECE6-B873-4A91-A9DD-B303E45B93BC@microsoft.com...
> I just tried it in safe mode and yes, it works! What does that mean? How
> can I resolve it for normal mode?
>
> Thanks!
>
> Dan
>
> "Roady [MVP]" wrote:
>
>> Does it work in Outlook Safe Mode?
>> Start-> Run; outlook.exe /safe
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Dan" <Dan@discussions.microsoft.com> wrote in message
>> news:929DF7D4-8271-4670-93DE-30ABBED656CE@microsoft.com...
>> > I'm running XP and just installed Office 2007. I have Adobe Reader
>> > 8.1.2
>> > (not 6 or 7 that have encountered problems). I checked my addins and
>> > here's
>> > what I have listed:
>> > Microsoft Exchange Unified Messaging
>> > Microsoft Office SharePoint Server Colleague Import Add-in
>> > Microsoft Outlook Mobile Service
>> > Microsoft VBA for Outlook Addin
>> >
>> > (Inactive) Microsoft Access Outlook Add-in for Data Collection and
>> > Publishing
>> >
>> > I'm able to do anything in calender and contacts, but in email if I
>> > double
>> > click on an email to view in full pane it crashes (event ID 1000). If
>> > I
>> > click on New to compose a new email it crashes (event ID 1000). If I
>> > try
>> > to
>> > reply to an email, it crashes (event ID 1000).
>> >
>> > I've uninstalled and reinstalled multiple times. I've also run Office
>> > update and have installed all available updates.
>> >
>> > Any ideas?
>>
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