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Re: NK2 file contents are gone after reboot

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Re: NK2 file contents are gone after reboot [message #389462] Thu, 07 August 2008 08:40 Go to next message
Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Jon <Jon @discussions.microsoft.com> wrote:

> The cached names are gone after reboot. Renamed existing NK2 file so
> a new NK2 file will be created but that did not resolve the issue.
> Created a new Outlook profile and that did not resolve the issue. The
> new Outlook profile created a different named NK2 file but that does
> not retain the cached names after a reboot.

The usual fix that works in 99% of cases is a new mail profile. State the
steps you used to create the profile. If you copied an existing profile to
a new one, that would explain why the new one didn't fix the problem.
--
Brian Tillman [MVP-Outlook]
Re: NK2 file contents are gone after reboot [message #389529] Thu, 07 August 2008 12:13 Go to previous message
Brian Tillman
Messages: 25117
Registered: June 2006
Senior Member
Jon <Jon@discussions.microsoft.com> wrote:

> I am monitoring the task manager (outlook.exe process) and the file
> to see if it updates when Outlook is closed. It's hard to duplicate
> but it seems sometimes closing Outlook doesn't necessarily end the
> process. It is at this time when the NK2 file doesn't update.
> Any ideas would be great.

This makes sense, since Outlook doesn't write changes to the NK2 file until
it closes. Try to find out what's keeping it open. Some things to examine
are here: http://www.slipstick.com/problems/close.asp
--
Brian Tillman [MVP-Outlook]
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