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E-Mail Templates - Multi User

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E-Mail Templates - Multi User [message #504949] Wed, 11 June 2014 05:55 Go to next message
Messages: 1
Registered: June 2014
Location: UK
Junior Member
I am currently working in a Technical support environment in which myself and a colleague need to send standard emails out to our customers. These are saved in:

\\Appdata\Microsoft\templates (on our own PC's)

In order to retrieve a template we have to open:

* Choose Form
* User Template In File System
* Choose the email template we require. This is time consuming and if the templates are changed then an update is required on each PC.

I would like to set up an area either on shared area on a PC or on a server that would allow us to access the standard templates easily.

If this is not possible can the Choose Form menu be changed so the User Template in File System was at the top of the list.

Grateful for any help you can offer Confused


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