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Odd email problem [message #67784] Mon, 18 September 2006 13:09
Patrick Keenan
Messages: 38
Registered: July 2006
Member
Have a client's laptop with an odd problem that shows up in email clients.
It's a Dell running XP Home, SP2. All relevant updates are applied.

This isn's specifically an Outlook issue, but I'm looking for any help I can
get.

Outlook 2003, Outlook Express, and Thunderbird cannot receive mail on port
110. In Outlook, the Test Email button eventually returns a message that
there is no response from the POP server, and to check SSL settings (not
required for these accounts). If I swap in a gmail account using POP on
port 465, I can connect to the POP server - but not the SMTP server on port
995. Gmail, of course, does require SSL.

Except for connecting to POP servers on 110 and this gmail SMTP issue,
networking is fine.

I am absolutely sure that the settings are correct, and that the problem is
not related to a router or other network issue. I've tried it on two
physically separate connections, wired and wireless and different locations,
and my laptop with the same settings works properly when connected to the
same router. Bypassing the router doesn't help. I've created a new Outlook
profile using one of my email accounts, and still cannot connect to the POP
server. I get the same messages. The web mail interface confirms that
incoming messages are on the server.

I've tried resetting the TCP/IP stack and general cleanup. I've disabled
firewalls and antivirus apps, and applied all updates. Everything looks
fine, but obviously isn't. The problem exists on both of the two user
accounts on that system.

If I try to telnet to the POP server, I get no prompt, just a flashing
cursor, and any keystrokes immediately end the telnet session. Doing the
same thing on another system connected to the next switch port logs me in,
shows me a prompt, and works properly. I think this may be presenting me
with a clue as to the real problem, but I'm just not sure what that clue is.

Anyone have any ideas as to what the problem may be?

Thanks!
Patrick Keenan
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