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Outlook crashing on large mailbox download. [message #96349] Sun, 10 December 2006 01:23 Go to previous message
Patrick Keenan
Messages: 38
Registered: July 2006
Location: NULL

I've just adopted a pair of machines with Outlook 2003 where the user has a
540-meg, 25,000+ item online inbox. Outlook has been set to leave
messages on the server forever and the user never empties it. Very lately,
Outlook started crashing at startup in msmapi32.dll, Outlook will restart,
and cycle till you get tired of it.

Eventually you may be sent to an MS page citing an error with WinFax, which
has never been on these machines.

The only way I can find around this is to create a new profile.

These don't crash, at least until Outlook connects to the mail server and
gets close to finishing downloading the mailbox. Downloading the online
inbox takes at least five hours, and once it completes or gets close,
Outlook crashes and will not run until a new profile is created. That one
is fine until it connects.. and so on. Both machines behave this way.
New PST files don't help.

Apparently, there's an issue with larger downloads like this. I'm going to
clear out the user's mailbox and change retention to a few days. Anyone
have any other tips?

Patrick Keenan

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