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Perhaps not an outlook problem, but maybe a setting change will help. [message #283040] Mon, 17 March 2008 16:04 Go to previous message
Patrick Keenan
Messages: 38
Registered: July 2006
Location: NULL

I'm using Outlook 2003 on a Vista Business system. I use it to monitor
four email accounts, one POP mail from my work, a gmail account, and two POP
accounts from my ISP (Bell), who contracted their mail service to Microsoft
some years ago.

The two non-ISP accounts work perfectly and are very reliable, but
intermittently, one or the other of the ISP accounts start rejecting the
username and password, which I know is correct. If I go to the web mail
interface and test the username and password - there's no problem, unless
the login server really, really is broken, which seems to happen more than

The practical problem is that I will be working away, with mail running in
the background, but suddenly "enter your password" dialog appears,
disrupting what I'm doing.

I'll enter the password or click OK, since I know it's correct, it will be
rejected, I will then click send/receive, and the server will be polled
with no problem. It may even pick up a piece of mail, though I have been
migrating away from those accounts due to service unreliability.

Eventually, the problem will just go away for a couple of days, maybe more,
maybe less, with no change of settings on my systems.

The same problem happened on my previous XP system.

This is happening more and more often, and I'm wondering, before I waste
more time with the ISP's support staff, if there are any suggested settings
that might help with this kind of problem. I've tried changing the server
timeouts, but that seems to have no effect.

I also wonder if there is a way, as there is in Outlook Express and Windows
mail, to tell Outlook to just not include these account when
sending/receiving mail. If I could exclude those two accounts from the
regular mail check, that would be a reasonable workaround.

Thanks for any suggestions.

Patrick Keenan

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