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Public Folder HelpDesk for Outlook

Oct 04, 2006

Public Folder HelpDesk for Outlook, for efficient work with support cases. Problems and requests are organized in Microsoft Outlook® and easily distributed among support managers. No extra application – helpdesk available right inside Outlook. Integrated Knowledge Base. Report tool to generate reports and graphs based on closed tickets, to follow up support teams performance and work load. Works with Outlook 2000–2003

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